FREQUENTLY ASKED QUESTIONS

**For shipping-specific FAQ's, click here. **

What is your cancellation policy for LOCAL pickups?

If you cancel your reservation 4 or more days before the rental begins: You will receive a refund, minus a $5 credit card processing fee to the original payment method.

If you cancel your reservation 3 days or less before the rental begins: Your reservation is nonrefundable.

To see the cancellation policy for shipped-items, click here.

Do you offer discounts for renting item(s) for longer periods of time? 

  • For orders of 7-13 days, you get one day free (local pickup only).
  • For orders of 14-20 days, you get two days free (local pickup only).
  • For orders 21+ days, email me for additional discounts (local pickup only). 

Do you offer a discount if I rent multiple products? 

Yes, bundle pricing is available. Please email me at [email protected] for details. 

When does my rental term begin and end for local pickups? 

Billing works on a "per-day" basis and includes the pickup day and the drop-off day. The start date ​you select ​will be the day your rental is available for pick up and the end date selected will be the day it's returned.​

**Picking up a day early or returning a day late are not guaranteed to be available and may result in additional fees. **

Where is the pickup location? 

Pick up is in Broomfield, near Prospect Ridge Academy. Patricia will email you with the specific pickup address 24 hours before your rental begins. 

Are your products clean and safe?

Safety is extremely important to me. All products are up-to-date and meet all the current federal safety standards. Products are inspected after every use and replaced as needed. I am signed up with the Consumer Products Safety Commission (CPSC) to be notified for any and all baby and child related product recalls. 

All products are cleaned between every rental. 

Do the products need to washed or cleaned before returning? 

No, I ask that you do not wash the products to prevent unintended wear or damage. Many items have special washing instructions. I wash and clean every product between rentals.

If an item becomes exceptionally dirty or if a child has a leaky diaper or vomits, please email or text me so I can work with you on cleaning the items and share any special washing instructions. 

Do you charge a cleaning fee? 

A $25 cleaning fee will be charged to the card on file if items are returned excessively dirty. This includes vomit, leaky diapers and other bodily fluids, or excessive dirt, food, pet hair, and/or other debris.

What if a product is returned smelling like smoke?

Since safety is a top priority and secondhand smoke presents a health risk, if products are returned smelling like smoke, the renter will be charged the full replacement cost of the items. 

*This does not apply to camping items that smell like campfire smoke*

What if I want to rent item(s) in the next 24 hours? 

If you want to rent item(s) within the next 24 hours, please book through the website and also call/text me directly at 818-253-1872 so I can flag it as a rush order.

Can I make changes to my order? 

Yes! If you need to make changes, please email me at [email protected]. Please note that all changes are subject to availability. 

What if I'm not able to return my item(s) or if I need to keep them for an extra day? 

If you need to keep your item(s) for an additional day, please email ([email protected]) or text me (818-253-1872) as soon as possible. As long as I have availability, this shouldn't be a problem. However, it is possible that I will NOT be able to extend the rental period. 

If I am able to extend the rental date, you will be charged for the additional day(s). If I'm not able to extend the rental and you don't return the item(s) on the date that your reservation ends, there are additional fees, which are outlined in the terms and conditions. 

Do you offer delivery?

Delivery is available on orders over $75 to select areas for an additional fee. Please email [email protected] for details. 

What do I do if I don't know how to operate or use a piece of equipment? 

Call/text me at 818-253-1872! You can also visit the product manufacturer’s website for additional information and/or check YouTube for a video from the manufacturer.

If I return my item(s) early, will I receive a refund? 

No. Once a rental begins, there are no refunds.

What happens if a product becomes damaged, lost, or stolen while I have it? 

Products must be returned in the condition received. The renter is responsible for loss or theft of the rental products and agrees to pay for any replacements as needed. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental products aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the renter. Any additional fees resulting from loss, theft, repair, or replacement will be applied to the credit card on file.  

Which Morrison Outdoors sleeping bag should I get?

Little Mo vs Big Mo: The Little Mo sleeping bags are recommended for kids ages 6 months to 24 months. They are 32" in length. The Big Mo sleeping bags are recommended for kids ages 2 years old to 4 years old. They are 42" in length. 

20° vs 40°: The 20° sleeping bags are for ambient temperatures from 20°F to 60°F (-6°C to 15°C) and have closed sleeves. The 40° sleeping bags are for ambient temperatures from 40°F to 60°F (4°C to 15°C) and have adjustable open-and-close sleeves. 

What if my item(s) are damaged when I receive them or not up to my expectations? 

All items are inspected (and cleaned) between rentals. However, please contact me immediately at [email protected] if you receive an item that is damaged or unsatisfactory.  Any defects or damages must be reported within 24 hours, otherwise you will be responsible for any damages. If notified within 24 hours, I will try my best to to issue a replacement (pending availability).